State Farm® Insurance Agent Randy Couch
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cassi Garza
March 24, 2025
"Very rude staff, especially the woman who answers the phone when you call. She is condescending and hateful. Never recieve call backs when they tell you they will call you back. It's like they don't care about your problems and just want to get you off the phone as soon as possible."
"Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we’d like to better understand what went wrong. Please reach out to us directly so we can address your concerns and work towards a resolution. We’re committed to improving our insurance services and hope to better assist you in the future."
Willa Wills
March 21, 2024
"Randy is a wonderful man who cares about your neeeds and wishes. The staff is very accomodating, compationiate, and never pushy. Will give you the best quotes available. This is one office i would definitely tell other folks to go to."
"Thank you for your 5 star review, Willa. We appreciate you!"
Laurie Stumbo
January 13, 2022
"Great place, nice people, very knowledgeable and helpful."
Isaac Harder
June 2, 2021
"Great service! 10/10 would recommend. Just immaculate and perfect! Incredible performance by the workers!"
Barbara Goodwin
July 4, 2020
"Great people"
J H
May 13, 2020
"Always great service. Vanessa goes above and beyond to make sure your a happy customer!"
sam story
January 24, 2020
"Absolutely five star service all the way"
Greg Hall
September 12, 2019
"Awesome Guy, Great Staff, Super Friendly, Thanks Folks for all you do!"
Holly Kellicut
February 8, 2019
"I love State Farm. I have been with them for several years now. I love the personal touch I receive from them and knowing each of the agents by name. When I call they I say Hey It's Holly, and they always know who I am and are ready to help with anything I need. I hope I never need to go to another Insurance company."
Lauren Scott
December 4, 2018
"Randy truly cares about his customers! He is an excellent agent!"
Cari Farthing
August 23, 2018
"Courteous staff always willing to help. Recently saved a family member of mine a lot of money."
Margaret Conrad
February 1, 2015
"I have nothing but highly positive experiences with Randy and his staff throughout the 30+ years I have been his client. They have always gone above and beyond my expectations every time I had a contact with them. I highly recommend this office to anyone in the Harrodsburg area looking for a trustworthy and reliable insurance experience."